Question 1

How can I exchange my product?

Accepted Answer

For your exchange request, you can contact us via the contact form with your order number or via our customer service email .After we receive your product, your exchange will be evaluated within 3 business days at the latest.

Question 2

How long is my right to change valid?

Accepted Answer

You can request an exchange within 14 days from the date you receive your product.The product must be unused, undamaged and in its dust bag.

Question 3

Why are returns not accepted for personalized products?

Accepted Answer

Each product is custom-made according to the measurements and preferences you specify in your order.Therefore, personalized products cannot be re-offered to another customer.However, if there is any problem with production or quality, an exchange process is of course initiated.

Question 4

What should I do if my product arrives damaged or faulty?

Accepted Answer

For production-related problems noticed after receiving the product, you can contact us and our team will provide a solution as soon as possible.

Question 5

How are shipping fees applied during the exchange process?

Accepted Answer

For the first exchange, the shipping fee belongs to our company.For second or subsequent exchange requests, the shipping cost belongs to the buyer.

Question 6

How long does the change process take?

Accepted Answer

Once your product arrives at our warehouse, the inspection and remanufacturing process is typically completed within 5 to 7 business days .Your new product will be shipped the same day after approval.

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